Check the tracking code is working

After you add the code, Eric checks for it by himself. You don't need to press anything on the install page: the status turns green the moment the code reports in.

Make one visit

Eric needs one real page view to confirm the code is live. Click Open my site and I'll count that visit.

• On a computer, a small window opens behind the page, loads your site and closes by itself.
• On a phone, click Open my site, then come back and click I'm back, check now.
• If your browser blocks the window, copy the link Eric shows and open your site with it.

The visit Eric uses for the check is kept out of your numbers.

What the statuses mean

When it passes, click Next. To run the check again later, open Tracking and health → Tracking in the menu and click Check my site.

Nothing has arrived

Eric checks every few seconds at first, then less often, and pauses after an hour. If nothing arrives, these are the usual causes:

• A cookie banner. If your site asks visitors to accept cookies, accept them in the window that opened. See Consent and cookies.
• An ad blocker or strict privacy settings in your own browser. Pause it for your site and try again.
• A cached page. If your site or platform caches pages, clear the cache or publish again, then check again.
• Not published. Many builders only apply code when you publish.
• Code from another account. Replace it with the code on Eric's screen.
• A preview address. Eric ignores preview and staging addresses on purpose. Check your live address.
• Only some pages. If you added the code to some pages only, use Only added it to some pages? Check one of those instead.

You can carry on with Carry on without it for now and come back later. To have someone else check, copy the link under Checking for someone else? It works for 24 hours.

Later on

The Tracking page shows whether Eric is still hearing from your site, for example "I can see your customers." or "I've stopped seeing your customers." Eric also tells you if your site goes quiet.