Refunds

When unused credits can be refunded, and how to ask.

Reference · Last updated 27 October 2026

The full rules are in our refunds and complaints policy. In short:

Unused credits from a purchase in the last 30 days are refundable on request. Used credits are not.
If you bought as a consumer, you also have a 14-day right to cancel.
Free and referral credits are never refundable.
If work failed, tell us within 30 days. Credits for failed work usually go back to your balance the same day.
Refunds go back to the original card or account, usually within 5 to 10 working days.
If you close your account, remaining credits are not refunded, so ask for a refund first.

To ask for a refund or make a complaint, contact us. A person replies within one working day.

Still stuck?

Tell us what you tried and what you saw. You don’t need to be signed in, and we reply by email, usually within one working day.